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Frequently Asked Questions About Our Port Moody Vet Clinic
First Visit and New Clients
What should I bring to my first appointment at Newport Village Animal Hospital?
Please bring any previous health records, vaccination history, and a list of any products your pet is currently using, such as flea prevention, joint supplements, or other veterinary products. If your pet has had bloodwork or diagnostic testing done elsewhere, bring those records too, as they help us get a complete picture of their health history. Call us at (604) 492-3900 before your visit if you have any questions about what to bring.
Do you see dogs and cats at Newport Village Animal Hospital in Port Moody?
Yes, we see both dogs and cats at Newport Village Animal Hospital. Our team is experienced with a wide range of breeds and life stages, from puppies and kittens to senior pets. If you have a question about whether we are the right fit for your pet’s specific needs, call us at (604) 492-3900 and we will be happy to help.
Where is Newport Village Animal Hospital located and is there parking available?
We are located at 276 Newport Dr, Port Moody, BC V3H 5B9, in the Newport Village shopping area. Parking is available on-site in the Newport Village complex. We serve pet owners from across the Coquitlam, Port Coquitlam, and Tri-Cities area, and are easy to reach from throughout Port Moody. If you have any trouble finding us, call us at (604) 492-3900 and we will be happy to help with directions.
Appointments and Hours
How do I book an appointment at Newport Village Animal Hospital?
You can book an appointment online through our website or by calling us directly at (604) 492-3900. We are open seven days a week with extended hours Monday through Friday, and same-day appointments are available for urgent concerns. You can also reach us by email at vetsnewport@gmail.com for general enquiries.
What are your hours?
Newport Village Animal Hospital is open Monday through Friday from 8:00 am to 8:00 pm, and Saturday and Sunday from 9:00 am to 7:00 pm. We are closed on statutory holidays. We are open seven days a week so you have access to care when you need it, including evenings on weekdays. For after-hours urgent concerns, please contact your nearest emergency veterinary hospital. Call us at (604) 492-3900 during regular hours with any questions.
Do you accept same-day or urgent care appointments?
Yes, we accommodate same-day appointments for urgent concerns whenever possible during our regular clinic hours. If your pet needs to be seen right away, call us at (604) 492-3900 as early as possible so we can prepare for your arrival.
Our Services
What veterinary services does Newport Village Animal Hospital offer?
We offer a comprehensive range of services for dogs and cats, with pet care and wellness, pet diagnostics, and dental care as our core offerings. We also provide medical services, surgical services, urgent care, nutrition counselling, wellness programs, medical grooming, end-of-life care, in-home end-of-life care, additional services, and pet travel services. Visit our Services page for the full list.
Can you help if my pet is having an urgent health issue?
Yes. We see urgent care cases during our regular clinic hours, Monday through Friday from 8:00 am to 8:00 pm and Saturday and Sunday from 9:00 am to 7:00 pm. Please call us at (604) 492-3900 as soon as possible so we can make time for your pet right away.
Does Newport Village Animal Hospital offer routine wellness and preventive care for dogs and cats?
Yes, routine wellness and preventive care is a core part of what we do. This includes physical exams, vaccinations, parasite prevention, nutritional guidance, and health screenings tailored to your pet’s age and lifestyle. Staying on top of preventive care is one of the most effective ways to keep your pet healthy and catch concerns before they become serious. Book a wellness visit by calling us at (604) 492-3900.
Does Newport Village Animal Hospital have an online store for pet products?
Yes, we have an online store where you can purchase veterinary-exclusive pet products for your dog or cat, including nutrition and wellness items. Visit our website to access the store, or call us at (604) 492-3900 if you need help selecting the right product for your pet.
Payment and Insurance
What payment methods does Newport Village Animal Hospital accept?
We accept most major payment methods. For the most current details on accepted payment types, visit our Payment Options page or call us at (604) 492-3900.
Does Newport Village Animal Hospital work with pet insurance?
Yes, we work with many major Canadian pet insurance providers, including Trupanion, Pets Plus Us, Petsecure, 24PetWatch, PC Pet Insurance, Costco Pet Insurance, and Furkin. Trupanion direct billing is available, which means we can bill Trupanion directly for covered services so you pay only your portion at the time of your visit. For questions about your specific plan, call us at (604) 492-3900.
Do you offer payment plans or financing?
Yes, flexible financing options are available through a third-party financing provider to help manage the cost of your pet’s care. For details on how to apply or to ask about eligibility, call us at (604) 492-3900 or visit our Payment Options page.
Do you provide an estimate before starting care?
Yes. Before we begin any care, we walk you through what we are recommending and what the expected costs look like. We encourage you to ask questions at any stage, and we will always aim to give you a clear picture before proceeding. If you have a specific cost question before your visit, call us at (604) 492-3900.
Preventive Care
How often should my pet have a wellness exam?
For healthy adult dogs and cats, we recommend an annual wellness exam. Senior pets generally benefit from check-ups every six months, as age-related changes can develop more quickly and are easier to manage when caught early. Regular exams at Newport Village Animal Hospital allow our team to track your pet’s health over time and stay ahead of any concerns.
What vaccines does my pet need in Port Moody?
Core vaccines for dogs include protection against distemper, parvovirus, adenovirus, and parainfluenza, as well as rabies, which is required by law in British Columbia. Core vaccines for cats include FVRCP and rabies. Lifestyle vaccines such as leptospirosis for dogs with outdoor exposure, or feline leukaemia for cats with outdoor access, are recommended based on your pet’s individual risk. Our team will assess your pet at their first appointment and recommend a vaccine schedule suited to their life in Port Moody. Call us at (604) 492-3900 to book.
How do I protect my pet from parasites in Port Moody?
Port Moody’s outdoor environment brings real parasite exposure risk throughout the year. We recommend year-round flea control for all pets, and tick prevention for dogs and cats that spend time outdoors on forested trails, where the western black-legged tick is present in the region. Leptospirosis is a concern for dogs with access to local parks, waterways, and areas frequented by wildlife. Our team will help you build a parasite prevention plan tailored to your pet’s lifestyle at their next visit.
After Hours and Emergencies
What should I do if my pet has an emergency outside your hours?
If your pet needs urgent care when Newport Village Animal Hospital is closed, please go to your nearest 24-hour emergency veterinary hospital right away. Do not wait to see if the situation improves on its own. During our regular hours, call us at (604) 492-3900 for same-day urgent cases.
What counts as a veterinary emergency?
The following signs require immediate veterinary attention and should not wait until a regular appointment: difficulty breathing or open-mouth breathing in a cat, collapse or sudden inability to stand, seizures or uncontrolled trembling, suspected ingestion of a toxin or foreign object, inability to urinate or straining with little or no output, severe or uncontrolled bleeding, pale or bluish gums, or significant trauma such as being struck by a vehicle. If you see any of these signs during our hours, call us immediately at (604) 492-3900. After hours, go to your nearest emergency veterinary hospital.